Refund policy

Paragon Return & Refund Policy

Last updated: July 15, 2026

Overview

At Paragon, we want you to be happy with your purchase. If something isn't right, you have 14 days from the date of delivery to request a refund or replacement. To keep things simple for our customers, we do not require items to be shipped back to us — see below for details.

14-Day Window

You have 14 calendar days from the date your order is delivered to contact us and request a resolution. Requests made after this window has closed cannot be accepted.

Refund or Replacement Only

We offer two resolutions for eligible requests:

  • Refund — issued to your original payment method.
  • Replacement — a new unit of the same item shipped to you at no additional cost.

You may choose whichever option works best for you when you contact us. We do not offer store credit, and we do not accept returned merchandise being shipped back to us — please do not send items back, as we are unable to process or accept them.

Eligibility

To qualify for a refund or replacement, your request must be made within 14 days of delivery, and the item should be defective, damaged, not as described, or otherwise unsatisfactory. Please include your order number and, where possible, a photo of the item so we can quickly verify the issue and process your request.

How to Request a Refund or Replacement

  1. Email us at contact@paragonlighting.co with your order number and the reason for your request.
  2. Let us know whether you'd prefer a refund or a replacement.
  3. We'll confirm your resolution and process it — no need to package or ship anything back to us.

Damaged or Incorrect Items

If your item arrived damaged, defective, or different from what you ordered, please contact us within 14 days of delivery with a photo of the item. We'll send a replacement or issue a refund right away.

Non-Returnable Situations

Requests submitted after the 14-day window, or for reasons unrelated to product defects or errors on our part (such as a simple change of mind after the window has closed), may not be eligible. We evaluate these on a case-by-case basis, so please still reach out if you have questions.

Contact Us

Questions about this policy or an existing order? Reach us at contact@paragonlighting.co and we'll be glad to help.